Archive

Archive for March, 2009

What Plantronics Bluetooth Headsets have Stereo Capability?

March 4th, 2009

Plantronics EncorePro Wins iF Product Design Award 2009

March 4th, 2009

London 16 December, 2008 –Plantronics, Inc. (NYSE: PLT) today announced that the Plantronics EncorePro™ headset won the prestigious international Forum (iF) product design award 2009.

iF jury members judged nearly 3,000 products from more than 1,000 contestants in 39 different countries to select the winners for 2009. Products were evaluated based on criteria including innovativeness, functionality, design quality, material, ergonomics and environmental compatibility. Plantronics Industrial Design developed EncorePro, a corded headset for contact centre professionals, and also designed the Plantronics Discovery® 640 Bluetooth® headset that won an iF Design Award in 2006.
“Recognition of the EncorePro for an iF Design Award confirms the importance of designing both consumer and enterprise products with the user in mind,” said Darrin Caddes, vice president of Corporate Design at Plantronics. “I applaud the EncorePro design team, lead by Soohyun Ham, for truly understanding how contact centre professionals use our products. They were able to design a headset that harmoniously combines superior audio performance with great comfort and style.”

Bringing Style to the Contact CentreThe Plantronics EncorePro, announced in October 2008, incorporates form and function, resulting in a lightweight headset that is beautiful and practical. An informal Plantronics survey of agents who trialled the EncorePro headset revealed that 60 per cent thought the fit and comfort was improved, 65 per cent felt the transmit sound was better and more than 70 per cent believed the EncorePro is more stylish than their existing headsets.

The headset is built with premium nylon composite and incorporates finishes and accents that are purely aesthetic, which is not typical for contact centre products. The leatherette cushion and metal accent of the earpiece are reminiscent of a high fidelity speaker and serve to re-affirm the headset’s excellent sound quality. The shape and metal accents on the unique swivelling extendable microphone are designed to make the microphone look like a smaller version of a traditional broadcast microphone. A satin finish and metal accents are used throughout to incorporate the designers’ vision of a high-end European design.

About the iF Design AwardsSince the introduction of the iF product design award in 1953, iF design awards have developed into prestigious trademarks for outstanding achievements in the field of design. Enterprises and design studios use the award to make their customers and additional target groups aware of the potentially decisive difference in product and service quality expressed by this distinction.

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Q: I am not getting a dial tone when I plug my Headset into the headset port on my phone. What could the problem be?

March 4th, 2009

A: The telephone probably has a programing feature, that will allow you to program the phone for Headset use. The best thing to do would be to reference your telephone manual or call the manufacturer and they should be able to walk you through the programming process.

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Can a Plantronics H-Series Headset be used on the T20 two line system?

March 4th, 2009

Yes! You will need a Polaris cord 27190-01 to connect the Headset to the T20. The T20 was not made to be used with an H-series Headset, we have tested it out ourselves and it works. We are not able to test all functions of the T20, so it could possibly not work in all situations.

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Corded headsets for your home

March 4th, 2009

With a corded headset at home you now have a great way to talk with friends and family for extended periods of time while relieving your neck and shoulders from cradling the handset. You will need to decide between two different configurations. First, there is a corded headset with a dialing pad base unit. This is a stand alone single-line (there is a 2-line version available as well) telephone. It rings and has many of the standard features of a basic telephone. The second configuration is to have a corded headset with an amplifier that plugs into a standard telephone. This allows you to use your phone the same way, except now you will use a headset instead of holding the handset. You plug the amplifier into your handset port and typically lift your handset off to the side of your phone when you answer or start to dial. Once the call is complete, you hang-up the handset. This works well on most single-line and multi-line corded phones because you have the ability to use all of your phones functions the same way. Your only using a corded headset instead of your handset.

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Corded headsets for your cellular phone

March 4th, 2009

In this application you will have a corded headset over-your-ear or in-your-ear that has a cord hanging down and ending with a mini plug, also called a 2.5mm jack, that plugs into your cellular phone. This is a great way to be hands free while driving and also making it easier to communicate with your caller. Another advantage of using a corded headset with your cellular phone is that a corded headset doesn’t require charging so you can use it whenever you need it and never worry about the battery not being charged as with many wireless headsets. Most corded headsets for your cellular phone will have a speaker volume adjustment and a mute button. A microphone volume adjustment is rarely available. Also, the speaker volume adjustment is only adjusting what your phone provides. The headset doesn’t increase volume or amplify it.

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Can a Plantronics H-Series Headset be used on the T20 two line system?

March 4th, 2009

Yes! You will need a Polaris cord 27190-01 to connect the Headset to the T20. The T20 was not made to be used with an H-series Headset, we have tested it out ourselves and it works. We are not able to test all functions of the T20, so it could possibly not work in all situations.

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Corded headsets for your office

March 4th, 2009

When you have a multi-line phone system and you spend many hours each day talking while trying to cradle the handset against your ear, a corded headset will provide hands free communication allowing you to easily write or type and also reduce neck and shoulder strain. Multi-line phones will use any of the standard Plantronics H-series headsets and either an amplifier or direct connect cable will be required. The corded headset fits on your head or ear and has a cord hanging down that the amplifier or direct connect cable will attach to. This connection is called a quick disconnect and allows you to keep the headset on and quickly disconnect from the amplifier or direct connect cable and walk away from your desk. The other end of the amplifier or direct connect cable has a modular connection that will plug into your phone’s headset port or where your handset plugs into. You will need to consult a headset expert or compatibility chart to determine if you need the amplifier or if you can save money and only use a direct connect cord. When using an amplifier, you will have complete volume control of your corded headsets speaker’s and microphone. If you use a direct connect cable, you will not have microphone control and your speaker volume will only be adjustable if your telephone supports it.

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New Plantronics .Audio 655 Is the First Headset Certified for Use With Skype’s New Super Wideband Audio Codec

March 4th, 2009

SANTA CRUZ, CA, Mar 04, 2009 (MARKET WIRE via COMTEX) — PLT Quote Chart News PowerRating — Plantronics, Inc. (NYSE: PLT Quote Chart News PowerRating) today introduced the Plantronics .Audio(TM) 655 USB Stereo Headset for PC-based communications and multimedia. The .Audio 655 is the industry’s first headset to take full advantage of the crystal clear audio quality of calls in the all-new version of Skype(TM) for Windows(R).
The .Audio 655 is the first headset certified to work with Skype’s new SILK speech codec, which was introduced earlier this year. This new audio codec delivers exceptionally clear conversations and achieves wideband audio quality (16kHz) using 50 percent less network bandwidth than previously required. Moreover, it introduces a new standard for speech quality — super wideband audio (24kHz) — which delivers crystal clear, richer and warmer sound to those using a compatible headset and a high quality broadband connection. Skype’s bandwidth manager interacts with the codec to adjust quickly to fluctuating bandwidth conditions to produce the most reliable sound.
“Skype’s new super wideband audio is a breakthrough in providing consumers with even richer voice and video calls, so they get the feeling of true ‘face-to-face’ conversations,” said Matt Miller, director of PC and Entertainment at Plantronics, Inc. “The .Audio 655 is the only headset for Skype’s 405 million registered users worldwide to take full advantage of super wideband audio, while delivering great comfort and plug-and-play simplicity.”
“We believe that our new state-of-the-art super wideband audio capability sets a new standard for richer voice communications over the Internet,” said Jonathan Christensen, Skype’s General Manager for Audio and Video. “We are proud to be partnering with Plantronics to showcase this improvement in the calling experience for consumers.”
Plantronics .Audio 655 — A Perfect Skype Companion
The Plantronics .Audio 655 stereo headset delivers deep bass and full-range digital audio through 40 mm speakers, includes a noise-cancelling microphone for clear conversations, and features Fast Mic Mute(TM) technology that lets users quickly mute the microphone by raising the boom. The .Audio 655’s soft, swivel-mounted ear cushions and lightweight design provide all-day wearing comfort so users can listen to music, make internet calls, or play DVDs and games. For ease of use, the headset uses a plug-and-play USB connection and features one-touch volume controls on the earpiece.
The All-New Skype
The all-new Skype is the most exciting and fundamental change to Skype’s software since the company’s inception five years ago. It incorporates many substantive improvements to video calling and overall ease-of-use, making it even easier to communicate online, using whatever method is preferred — free voice and video calls to other Skype users, instant messaging, as well as calls to landlines and mobile devices around the world and SMS at very low rates.

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Phones and Devices Optimized for Microsoft Office Communicator

March 2nd, 2009

Microsoft page displaying the latest products that are Microsoft certified.

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