Archive for June, 2009

Help? What cable to use with your H-Series Headset

June 30th, 2009 No comments

Q: Why can’t I use a Plantronics H-Series Headset & a Polaris cable with my Nortel phones, rather than the A-10 cord?

A: Up until about 6 months ago, Plantronics made a line of headsets called the Polaris series Headset. These headsets were designed to work with phones like the Nortel that have a built-in amplifier. Plantronics no longer manufactures the Polaris headsets because they came out with the A-10 Cable. The A-10 Cable allows any of their H-Series Headsets to work effectively with phones, which in the past, required the Polaris headset. However, the polaris cable is not designed to work with an H-Series headset because the circuitry is not compatible.

Help? We have Plantronics headsets at work and I am trying to figure out if the amplifier will work with most plantronics cordless headsets stations.

June 29th, 2009 No comments

The model of amplifier will determine it’s interchangeability. However, the Plantronics corded amplifier is not normally designed to work together with cordless / wireless stations, although if they’re used on different phones, they can be used on the same phone system. Another possibility is our training adapter, primarily used for training purposes but does allow you to toggle between corded and wireless headsets. The headsets used with the corded amplifier are compatible with the older Plantronics CA10 cordless base because of the quick disconnect feature but the CA10 is now discontinued and only available as a reconditioned unit.

Help? Can the Plantronics .Audio 920 just be used for music or tutorials?

June 29th, 2009 2 comments

It sure can!  Most people use the Plantronics .Audio 920 for SKYPE or other VOIP software, but you can also use it for listening to music or tutorials on your computer.  Once you plug the USB dongle into your computer, just configure it through your “control panel” (go to sounds & audio devices, then audio, then sound playback) and set it as your “default” audio sound playback device, instead of your regular speakers, that way your computer speakers will be muted and you will be the only one who can hear the sound through your headset.

Help? Plantronics Calisto Pro from eBay not the correct phone socket

June 26th, 2009 No comments

Q: I already bought a Plantronics Calisto Pro on eBay to use at the office – simply for hands-free conversation because we are dispatchers who have to constantly refer to crew guides and keep track of events in logs. I have been trying to connect the work phone handset coil cord (smaller) jack to the Calisto base’s (standard) phone socket, but although it does click into place it appears there is no contact being made.

Do you know if there is an adapter available anywhere to make this connection? In both cases only the two middle contacts are installed in the plug/socket, so either a solid adapter unit or a (1 foot) patch cord with a female handset socket and a male standard phone jack would seem to be the solution.

A: Unfortunately, a problem we run into regularly with online auctions is their inability to explain products.  There is no way to connect a handset to the CalistoPro.  It’s basically a single line cordless telephone that connects to a Bluetooth wireless headset and your PC for expanded communication capabilities. The modular connection on the base is just for the telephone line. With a splitter you can add a phone with a corded handset to use along with the Calisto Pro.

Help? Headsets working with a Blackberry

June 26th, 2009 No comments

Q: Plantronics H251N-UNC SupraPlus Headset w/ Ultra Noise Canceling. Can I use this with a Blackberry? What is the mm of the connection? I need 3.5. If it is not 3.5, does it come with an adaptor?

A: When it comes to Blackberry, it’s not easy to find a compatible corded headset. First of all, because most of them have a 3.5mm headset jack as opposed to the more popular 2.5mm.  The second problem is that even a standard 3.5mm patch cable (such as the Plantronics 40845-01) will not work with their 3.5mm because the Blackberry apparently has different internal contact points.  So even though they physically fit, they won’t work right.  Blackberry really tries to make it a proprietary thing so that you have to buy their headsets…

IP40 Internet Protocol based Headset Platform

June 25th, 2009 No comments

 ap15_miniA Reliable, ‘Always On’ Call Center Solution — a simple yet robust audio solution for VoIP contact centers. Plantronics presents groundbreaking, simplified IP technology that achieves outstanding voice quality and reduces desktop cost. Our new IP40 IP-based audio processor plugs directly into the Ethernet, so agents do not need an IP desk phone or soft phone to place and receive calls. Unlike a soft phone, the IP40 guarantees audio quality because the voice path is independent of the PC.  Any Plantronics H-series headsets that  will be compatible with the IP40.

End of Life Announcement – Plantronics Voyager 855 Bluetooth Headset

June 25th, 2009 No comments

855_miniThe Plantronics Voyager 855 will be discontinued. The last order date for the Plantronics Voyager 855 is August 31, 2009 and is only available while supplies last.

End of Life Announcement – Plantronics Voyager 815 Bluetooth Headset

June 25th, 2009 No comments

815_miniThe Plantronics Voyager 815 will be discontinued. The last order date for the Plantronics Voyager 815 is July 31, 2009 and is only available while supplies last.

Savi Go WG101/B is now available.

June 25th, 2009 No comments

Savi Go for Microsoft Office Communicator 2007  is NOW shipping! 

Product Description: Savi Go, Microsoft Office Communicator, Convertible, BT Product
Model: WG101/B
MSRP: $199.95
Available: June 8, 2009

Kermit the Frog used to say “It’s not easy being green..”

June 22nd, 2009 No comments

h51n_repairBut actually it is, Kermit…  And we were green way back before “being green” got so popular.  We have recycled, repaired and refurbished headsets for years.  We sell both new as well as refurbished headsets and amplifiers for our customers looking to save a little money.  So just as a reminder… don’t throw that old broken headset away in the garbage, recycle it by trading it in with us for a credit when you purchase a new one for yourself.  We may even be able to refurbish or repair your old headset for you, if it’s a Plantronics corded commercial grade headset (such as the “P” Polaris series or “H” series with the M10, M12, or M22 Amplifiers).  One way or another, we’ve got you covered with a few different options.  So just give us a call and see what we can do for you.  See, I told you that it was easy…