Archive for July, 2009

Help? Does the Plantronics .Audio 1100M USB Handset work with SKYPE?

July 28th, 2009 No comments

Q: Can I use the Plantronics .Audio 1100M USB handset with SKYPE?

A: Technically yes, But…You can use the Plantronics .Audio 1100M USB to listen and talk through SKYPE, but not the dial pad on the handset. You will have to use your pc keyboard to dial a number to make a call. The .Audio 1100M USB was only optimized to use with the MOC (Microsoft Office Communicator 2007).

Here is what Plantronics says:

Ease the transition to Unified Communications with the practical and affordable .Audio 1100M USB Handset. Designed for phone-intensive users not yet ready to manage calls on the PC, the USB handset provides a familiar 10-key dial pad and traditional call control buttons such as answer/end and mute. The Ergonomic .Audio 1100M is optimized for Microsoft Office Communicator 2007. The touch of a button lets users switch to an alternate speaker phone or the PC microphone/speakers when desired. Wide band audio and a noise-canceling microphone optimize audio quality, and a convenient USB cable lets workers plug the device into any computer. Includes a cradle that clips to desktop monitors and laptops for convenient desk management.

Help? Is it possible to use a training adapter with the Avaya AWH-55?

July 28th, 2009 No comments

Q: Can I use a Training Adapter (03929-63)with an Avaya AWH-55?

A: Yes, but only if you have the AWH-55 plugged into a handset jack. The training adapter will not work if you are using the AWH-55 (or any other system) with one of the Avaya model phones that have a EU24 port and doesn’t need a handset lifter. You would have to unplug the AWH-55 from the headset jack and use it through the handset jack. The Training Adapter will only work plugged into a handset jack on a telephone, it will not work through any of the headset jacks.

Help? What is the reach of the Plantronics DECT wireless headset system with USB interface?

July 27th, 2009 No comments

Q: How far does the Plantronics DECT Wireless Headset System with USB Interface reach?

A: The new Savi DECT wireless office system with USB interface has a range of up to 350 feet. The Calisto Pro for the home office, which features the same DECT technology and USB interface, has a range of up to 300 feet.

Help? Is it possible for the CS55 Headset to work with the CS351N base?

July 20th, 2009 No comments

Q: I currently have a used Plantronics CS351N wireless headset, but I would prefer to use an over-the-ear style headset. Can I use the Plantronics CS55 headset with the charging stand from my CS351N headset?

A: Unfortunately, the base unit of the CS351N is not interchangeable with the CS55 headset. The charging unit for your CS351N was designed to hold the CS351 headset, consequently, the contact points match up perfectly with the contact points on that headset. Since the CS55 headset will not fit into your charging unity properly, the contact points will not match up, and the CS55 will not get charged.

Help? Does the Avaya 4610SW IP need an amplifier to work with the Plantronics H261?

July 20th, 2009 No comments

Q: Does the H261 Headset require the use of an amplifier to work with the Avaya 4610SW IP?

A: The Avaya 4610SW IP Phone has a dedicated headset jack. For the H261 Headset to work with your phone, you will need the Plantronics HIC-1 (part # 49323-04) direct connect cable.  An amplifier is not necessary as this set-up uses the volume controls of your phone. This is a cost effective way to use a headset with the Avaya 4610SW IP phone.

Help? Can the HW261N-CIS Headset be used directly with a Cisco IP 7912?

July 20th, 2009 No comments

Q: May I use a Plantronics HW261N-CIS headset directly with a Cisco IP 7912 series phone or do I need an amplifier?

A: According to our compatibility guide and research, the Cisco 7912 does not have  a dedicated headset port on the phone, so it does not support a direct-connect headest like the HW261N-CIS, which comes with the connecting cable. It will require an Audio processor (amplifier) like the M22 or AP15. You can use the HW261N (same as the CIS model but without the connecting cable) with either of the two audio processors.

Help? Can you use a T10 with a digital phone system?

July 17th, 2009 No comments

t10_miniQ: Can I use the Plantronics T10 analog phone with my digital office phone system? What will happen if I plug an analog phone into my digital line at work?

A: First of all, the T10 is just not going to work with a digital phone system (unless of course someone rigged up or installed some sort of analog jack). The T10 is a single line telephone with a headset only for use with an analog jack like you typically have at home. If you try to use a T10 with your digital phone system (digital line), when you press the on/off button to take or make a call, the phone tries to draw an electrical current to operate. Since the typical proprietary digital phone system has no facilities to regulate the current being drawn through it, your analog phone can draw too much current-so much that it fries itself or in rare cases, damages the phone system’s line card. So in a nutshell, the circuitry is just not compatible. This also goes for the T10H and the two line T20 as well.

AltiGen’s IP720 VoIP phone works with Plantronics Wireless Headsets

July 16th, 2009 No comments

VoIP Phone The IP720 (Part # ALTI-IP720) is a new design with enhanced look and feel base on IP710. The IP720 includes an embedded Plantronics Serial Bus (PSB) port for Plantronics wireless headset control. Therefore, no lifter is required when Plantronics wireless headset is connected to the PSB port. The Plantronics wireless headset support feature allows the user to answer and end calls remotely from the headset (No HL10 needed). The PSB port accessory cable is included with the phone. Compatible Wireless Office Headset Systems include: Savi™ Office, CS55™, CS70N™ and SupraPlus® Wireless.

Plantronics Voyager PRO update!

July 16th, 2009 2 comments

voyager_pro_miniPlantronics Voyager® PRO: Availability Update The new Plantronics Voyager PRO headset has received overwhelming press and media recognition as well as strong acceptance in the market. Currently, our production facility is increasing capacity to keep pace with the tremendous demand, so we are moving out the general availability date to September 2009.

Product Description: Premium Bluetooth Headset Product
 Model: Plantronics Voyager PRO
SKU: 79800-XX
Available Regions: US
MSRP: $99.99
Available: September 2009

Help? What is compatible with my Nortel T7316E Phone?

July 15th, 2009 No comments

Q: I use Nortel T7316E phones, can I use just 1 headset?

A: Yes! The Nortel T7316E phones are “headset ready” and have a dedicated headset jack, you would typically use a Plantronics H-series headset with an A10 (66268-02) bottom cable. We don’t have any sort of integrated device that will connect the two phones that will let you switch at the press of a button. But if you have two A10 cords (1 for each phone) plugged into both headset jacks, you can just quickly unplug the headset at the quick disconnect break away and re-plug into the 2nd cable. Now this isn’t as streamlined as pressing a button, but it only takes 2 seconds to do (which is quicker and easier than changing headsets).