All About Headsets | by Headsets Direct | 1-800-914-7996

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Help? My Cisco has a headset jack, do I need an amplifier? No, you do not need an amplifier to use a corded headset on most Cisco phones. Cisco 7940, 7960 & 7970 series phone models are “headset ready” and have a dedicated headset jack on the back of the phone, so instead of the amplifier you just use any Plantronics H-series headset with a bottom cable (26716-01). “Headset ready” phones have small amplifiers built-in, so no external amplifiers are required. We do have a couple of models that were designed for Cisco and include the bottom cable, HW251N-CIS and HW261N-CIS. The only scenario where the “CIS” versions will work great and some of the others won’t, is if you are using a Cisco Power Cube (ac adapter) with your phone at a remote location. (This is rare)

Help? Can I use a wireless headset for my Cisco phone? Absolutely! We have several wireless headset models that will work with the Cisco 7940, 7960 & 7970 series phones. Wireless headsets give you the mobility to multi-task without being chained to your phone. Some of our wireless models include the Plantronics CS55, and we also have the Savi Office Models like the WO100 & WO200 which allow you to use the same headset on the telephone and the computer. (These are way cool!) And don’t forget that you either need the HL10 handset lifter or the APC-4 EHS (Electronic Hook Switch# 37978-01 for Cisco) to answer away from your desk by just pressing a button on the headset.

Help? Do Cisco Cordless phones have a standard 2.5mm jack? No, the Cisco cordless phones such as the 7921 model does not have a standard 2.5mm headset jack. It does have a 2.5mm headset jack, but it is not the standard one. You can use any Plantronics H-series headset, and you will need the special 2.5mm patch cable (model# 65287-01) to connect it to the Cisco cordless phone. So please don’t get a headset with a regular 2.5mm plug, it just won’t work…

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Q: How long is the cable for the Plantronics .Audio 645 and is an extension cable available?

A: The length of the cord for the .Audio 645 is about 9.5 Feet. At this time Plantronics has no plans to make an extension for their computer headsets. You may be able to locate some 3.5mm male to female extensions at an electronics store as long as they’re wired the same as the .Audio 645.

q and a .Audio 645, computer headset, Extension Cable, headsets, plantronics

Q: I use a ShoreTel 265 phone at work and I need to find out if the AWH-55 Wireless Headset will work with this phone. I would like to be able to answer the phone from the headset without the use of a handset lifter so please let me know what model would work with my phone.

A: Here is what is recommended for the ShoreTel IP 265 Telephone: Instead of the AWH-55, you want to use the Plantronics CS55 ($225.00). Physically, it looks similar to the AWH-55 but it works on a different frequency (1.9 GHz) that will not interfere with your wireless Internet connections in the office and it has up to 10 hours of talk time. To connect it to your phone without having to use a handset lifter, you will need the RD-1 adapter cable (#78887-01, $24.95) which allows for remote call answer/end.

q and a 2.5mm headsets, 78887-01 RD-1 Adapter Cable, AWH-55, CS55, handset lifter, headsets, ShoreTel 265