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Help? Can the HW261N-CIS Headset be used directly with a Cisco IP 7912?

July 20th, 2009

Q: May I use a Plantronics HW261N-CIS headset directly with a Cisco IP 7912 series phone or do I need an amplifier?

A: According to our compatibility guide and research, the Cisco 7912 does not have  a dedicated headset port on the phone, so it does not support a direct-connect headest like the HW261N-CIS, which comes with the connecting cable. It will require an Audio processor (amplifier) like the M22 or AP15. You can use the HW261N (same as the CIS model but without the connecting cable) with either of the two audio processors.

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AltiGen’s IP720 VoIP phone works with Plantronics Wireless Headsets

July 16th, 2009

VoIP Phone The IP720 (Part # ALTI-IP720) is a new design with enhanced look and feel base on IP710. The IP720 includes an embedded Plantronics Serial Bus (PSB) port for Plantronics wireless headset control. Therefore, no lifter is required when Plantronics wireless headset is connected to the PSB port. The Plantronics wireless headset support feature allows the user to answer and end calls remotely from the headset (No HL10 needed). The PSB port accessory cable is included with the phone. Compatible Wireless Office Headset Systems include: Savi™ Office, CS55™, CS70N™ and SupraPlus® Wireless.

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Plantronics Voyager PRO update!

July 16th, 2009

voyager_pro_miniPlantronics Voyager® PRO: Availability Update The new Plantronics Voyager PRO headset has received overwhelming press and media recognition as well as strong acceptance in the market. Currently, our production facility is increasing capacity to keep pace with the tremendous demand, so we are moving out the general availability date to September 2009.

Product Description: Premium Bluetooth Headset Product
 Model: Plantronics Voyager PRO
SKU: 79800-XX
Available Regions: US
MSRP: $99.99
Available: September 2009

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Cisco Trilogy. All good trilogies usually come in three’s…

July 15th, 2009

Cisco Trilogy. All good trilogies usually come in three’s…

Help? My Cisco has a headset jack, do I need an amplifier? No, you do not need an amplifier to use a corded headset on most Cisco phones. Cisco 7940, 7960 & 7970 series phone models are “headset ready” and have a dedicated headset jack on the back of the phone, so instead of the amplifier you just use any Plantronics H-series headset with a bottom cable (26716-01). “Headset ready” phones have small amplifiers built-in, so no external amplifiers are required. We do have a couple of models that were designed for Cisco and include the bottom cable, HW251N-CIS and HW261N-CIS. The only scenario where the “CIS” versions will work great and some of the others won’t, is if you are using a Cisco Power Cube (ac adapter) with your phone at a remote location. (This is rare)

Help? Can I use a wireless headset for my Cisco phone? Absolutely! We have several wireless headset models that will work with the Cisco 7940, 7960 & 7970 series phones. Wireless headsets give you the mobility to multi-task without being chained to your phone. Some of our wireless models include the Plantronics CS55, and we also have the Savi Office Models like the WO100 & WO200 which allow you to use the same headset on the telephone and the computer. (These are way cool!) And don’t forget that you either need the HL10 handset lifter or the APC-4 EHS (Electronic Hook Switch# 37978-01 for Cisco) to answer away from your desk by just pressing a button on the headset.

Help? Do Cisco Cordless phones have a standard 2.5mm jack? No, the Cisco cordless phones such as the 7921 model does not have a standard 2.5mm headset jack. It does have a 2.5mm headset jack, but it is not the standard one. You can use any Plantronics H-series headset, and you will need the special 2.5mm patch cable (model# 65287-01) to connect it to the Cisco cordless phone. So please don’t get a headset with a regular 2.5mm plug, it just won’t work…

articles

Great article on Contact Center Performance Thriving in our Recession

July 14th, 2009

Help? Plantronics Calisto Pro from eBay not the correct phone socket

June 26th, 2009

Q: I already bought a Plantronics Calisto Pro on eBay to use at the office – simply for hands-free conversation because we are dispatchers who have to constantly refer to crew guides and keep track of events in logs. I have been trying to connect the work phone handset coil cord (smaller) jack to the Calisto base’s (standard) phone socket, but although it does click into place it appears there is no contact being made.

Do you know if there is an adapter available anywhere to make this connection? In both cases only the two middle contacts are installed in the plug/socket, so either a solid adapter unit or a (1 foot) patch cord with a female handset socket and a male standard phone jack would seem to be the solution.

A: Unfortunately, a problem we run into regularly with online auctions is their inability to explain products.  There is no way to connect a handset to the CalistoPro.  It’s basically a single line cordless telephone that connects to a Bluetooth wireless headset and your PC for expanded communication capabilities. The modular connection on the base is just for the telephone line. With a splitter you can add a phone with a corded handset to use along with the Calisto Pro.

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Help? Headsets working with a Blackberry

June 26th, 2009

Q: Plantronics H251N-UNC SupraPlus Headset w/ Ultra Noise Canceling. Can I use this with a Blackberry? What is the mm of the connection? I need 3.5. If it is not 3.5, does it come with an adaptor?

A: When it comes to Blackberry, it’s not easy to find a compatible corded headset. First of all, because most of them have a 3.5mm headset jack as opposed to the more popular 2.5mm.  The second problem is that even a standard 3.5mm patch cable (such as the Plantronics 40845-01) will not work with their 3.5mm because the Blackberry apparently has different internal contact points.  So even though they physically fit, they won’t work right.  Blackberry really tries to make it a proprietary thing so that you have to buy their headsets…

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IP40 Internet Protocol based Headset Platform

June 25th, 2009

 ap15_miniA Reliable, ‘Always On’ Call Center Solution — a simple yet robust audio solution for VoIP contact centers. Plantronics presents groundbreaking, simplified IP technology that achieves outstanding voice quality and reduces desktop cost. Our new IP40 IP-based audio processor plugs directly into the Ethernet, so agents do not need an IP desk phone or soft phone to place and receive calls. Unlike a soft phone, the IP40 guarantees audio quality because the voice path is independent of the PC.  Any Plantronics H-series headsets that  will be compatible with the IP40.

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End of Life Announcement – Plantronics Voyager 855 Bluetooth Headset

June 25th, 2009

855_miniThe Plantronics Voyager 855 will be discontinued. The last order date for the Plantronics Voyager 855 is August 31, 2009 and is only available while supplies last.

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End of Life Announcement – Plantronics Voyager 815 Bluetooth Headset

June 25th, 2009

815_miniThe Plantronics Voyager 815 will be discontinued. The last order date for the Plantronics Voyager 815 is July 31, 2009 and is only available while supplies last.

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