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Plantronics Headsets and the Mitel Factor…

February 9th, 2009 Leave a comment Go to comments

If you are using already using Plantronics corded headsets on your Mitel phones (like the SuperSet models), chances are, you are using one of the Plantronics Polaris headsets. When using a Polaris headset on certain Mitel phones, you used to be able to buy an optional in-line mute switch (43548-01) and it would let you answer a call just by the flick of a switch. Well, we can’t do that anymore with the current headsets and cords… Since the Polaris line of headsets was discontinued, you would now use any of the Plantronics H-series headsets along with an A10 cord, which will connect the headset to the phone. For example, if you had the Polaris P251 headset the current equivalent would be the H251 & the A10 cord. So, H251 + A10 = P251. And for most phone applications where the Polaris headsets were used, the current H-series and A10 works great just like the Polaris headsets. However, the H-series headsets and A10 cord combinations are not 100% exactly like the Polaris headsets when it comes to the circuitry. So if you have an H-series headset and an A10 cord, the circuitry in the A10 cord will not let you use the mute switch to answer and hang up… You will have to use the headset button on the telephone. And on the technical side, this issue has to do with the fact that the volume increase is now in the cord instead of the headset, like the old Polaris, so the switch does not create the break in power use (the switch being on the wrong side of the power module). Hopefully this sheds a little light on the subject and is informative. And just remember like that old saying “Those who can’t do, teach.” “Well those who find out things the hard way, blog.”

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