Questions?
July 14th, 2009
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I have a Plantronics .Audio 340. It was purchased for my PC. Once I plug it in, I can hear other players but they cannot hear me. Any suggestions?
If you have the two plugs connected to your computer (3.5mm mic & speaker plug) and you can hear just fine but no one can hear you, it could be a couple of things. I would first check and make sure that something didn’t change the audio mic settings through the control panel on your pc. Sometimes a window’s update or antivirus programs change settings without us knowing… Other than that, it could be that the microphone has just gone out or something is wrong with the mic cable / plug. If this is the case, then it’s just time for a new headset. But check your pc settings and unplug & re-plug the cables first.
@Suzie
Help- Shoretel/wireless headset question. We have Shortel phones and are using Plantronics headsets. Is there a way to answer muliple lines on your phone using a wireless headset without having to press a button on the phone? We have clerks that need to be able to answer an incoming call on phone or button box when they are away from their desk. At this time, they can only answer the first line on the phone.
Hi Charlie, thanks for your inquiry with us.
Most phones are programmed to roll over to the next available line, for example if someone is on line one and you need to make a call, when you pick up your handset you should then be on line two. If your phone is programmed this way like normal, then your headset would work the same way. However if you are refering to being able to answer a specific line, for example someone intercoms you and says “call holding line 4″, the headsets are just not capable of doing that. Just remember that a headset only takes the place of your handset, and it relies on your phones programming just the same. Thanks for your question.
@Charlie
Hi do I contact you guys? We have a few plantronics headsets that we need repaired.
Please advise.
Regards
Sophie
Give us a call at 1-888-244-0483 and we will be glad to get you taken care of. Thanks. @sophie
Help! I am looking for a USB headset to use in our new call center that will be using Avaya. We are only using the soft phones. I would like a headset with yjack/training capabilities. How can I make this happen?
Hi,
Can you please tell me what bottom end cable I need to use with my Polycom SE-225 speakerphone? I want to be able to use headsets we have in stock but can’t find the right 2.5mm adapter?
A: You can use any “H-series” headset with the Plantronics “Y-Training Cord”
(model 27019-03) along with a DA45 USB adapter to connect two headsets to a computer for training.
@Cagla
A: The Polycom SSE-225 should just have a standard 2.5mm headset jack, you can use any Plantronics “H-series” headsets along with the 2.5mm adapter cable (model 43038-01).
@Martin
How can I use a Plantronics headset and amplifier with an Avaya phone wothout having to pick up the handset for every call?
Derek – You can use the CS55H wireless unit without lifting the handset. As for corded headsets, the M12 or M22 amplifier will require lifting the handset. Plantronics made a model called the SP-02H which plugged directly into the AUX port allowing you not to lift the handset each time. Unfortunately, the unit was discontinued early 2009, but maybe searching online, you could find a used one.
I need a headset for work that will do the following –
1) Plug into a Cisco VOIP phone (the standard one you see everywhere)
2) Greatly amplify volume (so for example, if the call is very hard to hear even with phone’s volume blasting, headset would further amplify sound)
3) Has a mute button on board the headset
4) Cordless would rock but could live without it.
Any suggestions?
Hi! Panasonic KX-TG9391T base unit 2-line. What headsets available that can plug into it? It does NOT have a headset plug built-in, but something must exist that can plug into the handset plug. Right? Maybe?
whats so great about voice tube headsets?
In a quiet environment, a voice tube headset will give you your most crisp and clear outgoing microphone quality (What you callers hear). A noise-canceling microphone can soften your voice slightly in a quiet environment.
The Plantronics CS55 wireless with the HL10 handset lifter would be Cisco compatible, give you great volume range control and have a mute button on the headset. Click here to view: http://www.headsetsdirect.com/plantronics/cs55.html
isn’s there noise cancelling tips for voice tube?
are they functional?
Noise canceling tips for voice tubes are called background noise suppressors (BNS). They don’t electronically filter out background noise like a true noise canceling microphone. They’re trying to capture more of your voice and directing it down the voice tube towards the microphone. Any background noise that’s also present and will still be heard. A noise canceling microphone electronically targets your voice and differentiates it from background noise, thus making your voice more dominate.
Having trouble identifying a headset to work with a home analog service and a new Dect 6.0 phone (uniden 2188). Cordless handsets do not have jacks and I planned to run it thru the corded base handset. My older M-12 plantronics amplifier and headset do not seem compatiable. What will work together with Qwest home service, Dect 6.0 and provided amplification for the headset? THANKS!
You have a couple of options. First you can replace your existing M12 with a Plantronics T10H and use your current headset. Second would be to use a wireless commercial grade product called the Plantations CS-55H. The third option is the Plantronics CT14 make for home use.
I have a plantronics headset. what is the part number to the larger diameter voice tube. Mine is a custom application so model numbers are not relevent. Thanks! Rick
Rick, take a look at http://www.headsetsdirect.com/accessories/29960-01.html
We have the Plantronics CS55 headsets and were wondering if there is a part that allows a person to use both the handset and the headset with the push of a button? We’d like to be able to go back and forth between the headset and handset. Thanks for your help!
Take a look at the following training adapter: http://www.headsetsdirect.com/accessories/03929-63.html