All About Headsets | by Headsets Direct | 1-800-914-7996

If you have the two plugs connected to your computer (3.5mm mic & speaker plug) and you can hear just fine but no one can hear you, it could be a couple of things. I would first check and make sure that something didn’t change the audio mic settings through the control panel on your pc. Sometimes a window’s update or antivirus programs change settings without us knowing… Other than that, it could be that the microphone has just gone out or something is wrong with the mic cable / plug. If this is the case, then it’s just time for a new headset. But check your pc settings and unplug & re-plug the cables first.

@Suzie

Give us a call at 1-888-244-0483 and we will be glad to get you taken care of. Thanks. @sophie

A: You can use any “H-series” headset with the Plantronics “Y-Training Cord”
(model 27019-03) along with a DA45 USB adapter to connect two headsets to a computer for training.

@Cagla

A: The Polycom SSE-225 should just have a standard 2.5mm headset jack, you can use any Plantronics “H-series” headsets along with the 2.5mm adapter cable (model 43038-01).
@Martin

Derek – You can use the CS55H wireless unit without lifting the handset. As for corded headsets, the M12 or M22 amplifier will require lifting the handset. Plantronics made a model called the SP-02H which plugged directly into the AUX port allowing you not to lift the handset each time. Unfortunately, the unit was discontinued early 2009, but maybe searching online, you could find a used one.

In a quiet environment, a voice tube headset will give you your most crisp and clear outgoing microphone quality (What you callers hear). A noise-canceling microphone can soften your voice slightly in a quiet environment.

The Plantronics CS55 wireless with the HL10 handset lifter would be Cisco compatible, give you great volume range control and have a mute button on the headset. Click here to view: http://www.headsetsdirect.com/plantronics/cs55.html

Noise canceling tips for voice tubes are called background noise suppressors (BNS). They don’t electronically filter out background noise like a true noise canceling microphone. They’re trying to capture more of your voice and directing it down the voice tube towards the microphone. Any background noise that’s also present and will still be heard. A noise canceling microphone electronically targets your voice and differentiates it from background noise, thus making your voice more dominate.

You have a couple of options. First you can replace your existing M12 with a Plantronics T10H and use your current headset. Second would be to use a wireless commercial grade product called the Plantations CS-55H. The third option is the Plantronics CT14 make for home use.

Rick, take a look at http://www.headsetsdirect.com/accessories/29960-01.html

Take a look at the following training adapter: http://www.headsetsdirect.com/accessories/03929-63.html

Any of the CS wireless headsets require a desk phone with a handset to plug into. Your simplest option is to purchase an inexpensive desk phone and use the CS wireless headset with it and use your Panasonic cordless phone as a separate phone.

We have several headset options that are compatible with the Avaya 4610SW IP phone, you did not specify what type of wearing style would be preferred or if you were looking for corded or wireless, so here are both options.

As far as corded, you can use any of the “H-series” headsets and you would need the HIC cable to connect the headset to the telephone. The HW251 headset goes over the head and covers one ear, or you could go with the H141 headset which gives you the option to wear it over the head or over the ear, it includes a headband and an earloop (if it will be used in a loud area, you would want to get the noise canceling models – HW251N, H141N). Just remember that whichever corded headset you choose, you will also need the HIC cord (model 49323-44).

http://www.headsetsdirect.com/plantronics/hw251.html

http://www.headsetsdirect.com/plantronics/h141.html

http://www.headsetsdirect.com/accessories/49323-44.html

As far as wireless headsets, we have the Plantronics Savi WO100 and WO200 on sale right now which is the best deal. The WO100 is convertible which includes the headband and an earloop, so it can be worn either way. The WO200 goes over the ear and it has an earbud that goes in the ear. The Savi promotion that we have going on right now ($250 each, regular price is $358) includes the HL10 Handset Lifter for remote one touch answering, and is while supplies last.

http://www.headsetsdirect.com/promo/Savi_promo.html

Typically that integration is done within the dispatch console itself, and you would then use a 6-wire push to talk dispatch console amplifier such as the SHS1890-15 with any of the Plantronics H-series headsets to toggle between your phone calls and the dispatch radio. Some dispatch consoles even have a switch that lets you choose between the regular 4-wire and the 6-wire push to talk configuration. You will want to consult with either your IT person or the company that installed your dispatch consoles on how to integrate the two.

http://www.headsetsdirect.com/plantronics/shs1890-15.html

http://www.headsetsdirect.com/plantronics/telephone_headsets.html

Usually you can answer a call just by pressing the button on the headset, you may need to configure the “Automatic Off-Hook Preference feature” in the telephone menu. Once you configure the telephone “Auto Off Hook” for the headset (go through options, auto off hook, headset), hopefully this will fix the situation. Please consult your user guide or phone person if you are not sure how to configure.

Our Wireless Training Adapter will let you train on any of the CS-series of wireless headsets.

You will also need the 26716-01 cord to make the HW261N headsets work on the Cisco 7940 phone.