The 03929-63 training adapter allows you to listen into calls to help coach or train sales and customer service representatives. By listen in, they will hear both sides of the call and be up to speed at a faster rate.
For more information, Headsets Direct 03929-63 Wireless Headset Training Adapter
Q: Can I use a Training Adapter (03929-63)with an Avaya AWH-55?
A: Yes, but only if you have the AWH-55 plugged into a handset jack. The training adapter will not work if you are using the AWH-55 (or any other system) with one of the Avaya model phones that have a EU24 port and doesn’t need a handset lifter. You would have to unplug the AWH-55 from the headset jack and use it through the handset jack. The Training Adapter will only work plugged into a handset jack on a telephone, it will not work through any of the headset jacks.
