Q: I currently have a used Plantronics CS351N wireless headset, but I would prefer to use an over-the-ear style headset. Can I use the Plantronics CS55 headset with the charging stand from my CS351N headset?
A: Unfortunately, the base unit of the CS351N is not interchangeable with the CS55 headset. The charging unit for your CS351N was designed to hold the CS351 headset, consequently, the contact points match up perfectly with the contact points on that headset. Since the CS55 headset will not fit into your charging unity properly, the contact points will not match up, and the CS55 will not get charged.
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Charging Unit, CS351, CS351N, CS55, headsets, interchangeable, plantronics
Q: Does the H261 Headset require the use of an amplifier to work with the Avaya 4610SW IP?
A: The Avaya 4610SW IP Phone has a dedicated headset jack. For the H261 Headset to work with your phone, you will need the Plantronics HIC-1 (part # 49323-04) direct connect cable. An amplifier is not necessary as this set-up uses the volume controls of your phone. This is a cost effective way to use a headset with the Avaya 4610SW IP phone.
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49323-04, Amplifier, Avaya 4610SW IP, direct-connect, H261, headsets, plantronics
Q: May I use a Plantronics HW261N-CIS headset directly with a Cisco IP 7912 series phone or do I need an amplifier?
A: According to our compatibility guide and research, the Cisco 7912 does not have a dedicated headset port on the phone, so it does not support a direct-connect headest like the HW261N-CIS, which comes with the connecting cable. It will require an Audio processor (amplifier) like the M22 or AP15. You can use the HW261N (same as the CIS model but without the connecting cable) with either of the two audio processors.
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AP15, audio processor, Cisco 7912, direct-connect, headsets, HW261N, HW261N-CIS, M22, plantronics
Q: Can I use the Plantronics T10 analog phone with my digital office phone system? What will happen if I plug an analog phone into my digital line at work?
A: First of all, the T10 is just not going to work with a digital phone system (unless of course someone rigged up or installed some sort of analog jack). The T10 is a single line telephone with a headset only for use with an analog jack like you typically have at home. If you try to use a T10 with your digital phone system (digital line), when you press the on/off button to take or make a call, the phone tries to draw an electrical current to operate. Since the typical proprietary digital phone system has no facilities to regulate the current being drawn through it, your analog phone can draw too much current-so much that it fries itself or in rare cases, damages the phone system’s line card. So in a nutshell, the circuitry is just not compatible. This also goes for the T10H and the two line T20 as well.
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Analog Phone, Digital Phone System, headsets, plantronics, T10, T10H, T20
VoIP Phone The IP720 (Part # ALTI-IP720) is a new design with enhanced look and feel base on IP710. The IP720 includes an embedded Plantronics Serial Bus (PSB) port for Plantronics wireless headset control. Therefore, no lifter is required when Plantronics wireless headset is connected to the PSB port. The Plantronics wireless headset support feature allows the user to answer and end calls remotely from the headset (No HL10 needed). The PSB port accessory cable is included with the phone. Compatible Wireless Office Headset Systems include: Savi™ Office, CS55™, CS70N™ and SupraPlus® Wireless.
plantronics
plantronics, wireless
Q: I use Nortel T7316E phones, can I use just 1 headset?
A: Yes! The Nortel T7316E phones are “headset ready” and have a dedicated headset jack, you would typically use a Plantronics H-series headset with an A10 (66268-02) bottom cable. We don’t have any sort of integrated device that will connect the two phones that will let you switch at the press of a button. But if you have two A10 cords (1 for each phone) plugged into both headset jacks, you can just quickly unplug the headset at the quick disconnect break away and re-plug into the 2nd cable. Now this isn’t as streamlined as pressing a button, but it only takes 2 seconds to do (which is quicker and easier than changing headsets).
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66268-02, A10 Cable, headsets, Nortel T7316E, plantronics
Q: How long is the cable for the Plantronics .Audio 645 and is an extension cable available?
A: The length of the cord for the .Audio 645 is about 9.5 Feet. At this time Plantronics has no plans to make an extension for their computer headsets. You may be able to locate some 3.5mm male to female extensions at an electronics store as long as they’re wired the same as the .Audio 645.
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.Audio 645, computer headset, Extension Cable, headsets, plantronics
Q: Why can’t I use a Plantronics H-Series Headset & a Polaris cable with my Nortel phones, rather than the A-10 cord?
A: Up until about 6 months ago, Plantronics made a line of headsets called the Polaris series Headset. These headsets were designed to work with phones like the Nortel that have a built-in amplifier. Plantronics no longer manufactures the Polaris headsets because they came out with the A-10 Cable. The A-10 Cable allows any of their H-Series Headsets to work effectively with phones, which in the past, required the Polaris headset. However, the polaris cable is not designed to work with an H-Series headset because the circuitry is not compatible.
headsets, plantronics
A-10 Cable, headsets, plantronics, Polaris Cable
The model of amplifier will determine it’s interchangeability. However, the Plantronics corded amplifier is not normally designed to work together with cordless / wireless stations, although if they’re used on different phones, they can be used on the same phone system. Another possibility is our training adapter, primarily used for training purposes but does allow you to toggle between corded and wireless headsets. The headsets used with the corded amplifier are compatible with the older Plantronics CA10 cordless base because of the quick disconnect feature but the CA10 is now discontinued and only available as a reconditioned unit.
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headsets, plantronics, wireless
It sure can! Most people use the Plantronics .Audio 920 for SKYPE or other VOIP software, but you can also use it for listening to music or tutorials on your computer. Once you plug the USB dongle into your computer, just configure it through your “control panel” (go to sounds & audio devices, then audio, then sound playback) and set it as your “default” audio sound playback device, instead of your regular speakers, that way your computer speakers will be muted and you will be the only one who can hear the sound through your headset.
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.audio 920, plantronics, skype, voip
